FAQ's

Where do you ship?
We currently ship only within Australia.

What are the shipping costs?
Shipping costs depend on your order value and the shipping method you choose:

Standard Shipping (7–12 business days):
$7.50 for orders under $49
Free for orders $49 and above

Express Shipping (1–4 business days):
$25.00 for orders under $49
$20.00 for orders $49 and above

We only ship within Australia, and there are no hidden fees—the shipping cost is clearly shown at checkout.

When will my order arrive?
Orders are processed within 1–3 business days (Mon–Fri). Delivery typically takes 2–12 business days, depending on your location.

What is your return policy?
You can return your order within 30 days of delivery. Items must be unused and in original condition. Contact us at info@kosmeticau.com to start a return.

What payment methods do you accept?
We accept:
Shop Pay
Visa / Mastercard
PayPal
Google Pay / Apple Pay
American Express
Union Pay

How can I contact you?
Email us at info@kosmeticau.com or call +61 406983655 (Mon–Fri, 9 AM – 5 PM AEST).