Shipping policy

At Kosmeticau, we are committed to providing our customers in Australia with a smooth, reliable, and transparent shipping experience. We currently ship exclusively within Australia, and all of our products are dispatched directly from our logistics partners in Korea to your doorstep in Australia. Our handling and shipping process has been designed to ensure quick delivery while keeping shipping costs fair and understandable—with no hidden charges whatsoever.

Shipping Methods and Delivery Times
We offer two main shipping options based on your order total and urgency:

Express Shipping (1–6 business days)
For orders valued between $0.00 and $48.00, the cost is $25.00.
For orders valued at $49.00 and above, the Express Shipping cost is reduced to $20.00.
This is the fastest method and is ideal for customers who need their order quickly.

Standard Shipping (7–12 business days)
For orders between $0.00 and $48.00, Standard Shipping is available for $7.50.
For orders of $49.00 and above, Standard Shipping is completely free.
This option is more budget-friendly while still offering reliable delivery within a reasonable timeframe.

Regardless of the shipping option you choose, our fulfillment process ensures that orders are carefully packed and promptly dispatched. You will receive a tracking number as soon as your order is on its way, so you can monitor the progress of your delivery at any time.

No Hidden Fees – Full Transparency
At Kosmeticau, we value your trust. That’s why we operate with complete transparency. The shipping rates listed above are exactly what you pay—there are no unexpected charges added at checkout or during delivery. The price you see is the price you pay, with all shipping fees clearly displayed before you confirm your order.

If you have any questions regarding your order, shipping options, or delivery times, our support team is here to help. Feel free to contact us during our business hours:
Phone: +61 406983655
Email: info@kosmeticau.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Australian Business Number (ABN): 87683755268