Refund policy
Refund Policy
We want you to love your K-beauty products, but we understand that sometimes things don’t work out. That’s why we offer a 30-Day Return Policy for your convenience.
Conditions for Returns
- Items must be returned within 30 days from the purchase date.
- Products must be unopened, unused, and in their original packaging to qualify for a return.
- Gift cards and vouchers cannot be returned or redeemed for cash unless they are faulty.
- Shipping costs for returns are the responsibility of the customer and will be deducted from the refund.
- Items purchased on sale or with discount codes will be refunded at the price paid after the discount.
- Refunds will be processed to the original payment method used at checkout.
Reasons for Return
Change of Mind
If you’ve had a change of heart, return your unopened and unused item(s) within 30 days of purchase. Return shipping costs apply.
Ordered the Incorrect Item
Made a mistake in your order? No problem! Return the unopened, unused item(s) within 30 days, and we’ll process your return. Return shipping costs apply.
Damaged in Transit
If your product arrives damaged, please contact us within 7 days of delivery with a photo of the damaged item. We’ll work to resolve the issue as quickly as possible. Please don’t dispose of the item until we’ve had a chance to assist you.
Received an Incorrect Item
If we’ve sent you the wrong product, you can return it free of charge. We’ll also cover any shipping costs for the return.
Faulty Items
For faulty products, contact us within 7 days of delivery with a photo of the item. We’ll guide you through the return process and ensure the issue is resolved promptly.
How to Return
To start your return, please contact our team at kosmeticau.cs@gmail.com with your order details. Our team will provide you with the necessary instructions to complete your return smoothly.
We appreciate your understanding and are here to ensure your shopping experience is as satisfying as possible!