Refund policy

At kosmeticau, we understand that your perfect pick may need a small adjustment. That’s why we’ve created a straightforward process for returns and exchanges, provided the criteria below are met:

Address: Unit 1, 254 Waterloo Rd, Glenroy, VIC 3046, Australia
Phone: +61 406 983 655
Email: info@kosmeticau.com
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Fulfilment Origin: Goyang-si, Gyeonggi-do, South Korea
ABN: 87683755268

Return Conditions

  • Return Period: 30 days from the delivery date

  • Restocking Fee: None

  • Refund Time: Within 7 working days after inspection

  • Shipping Costs for Returns: Free (return label provided for eligible returns)

Items must be unused, unopened, and in original condition with all tags, accessories, and packaging included. For hygiene reasons, opened or used cosmetics/consumable items cannot be returned unless faulty, in line with Australian Consumer Law.

Delivery Day Return Policy

Our return policy is based on the delivery day, not the purchase day, to ensure you have enough time to inspect your purchase.
If an item is in transit beyond the specified 30-day return policy period, we will consider this and allow returns accordingly. The return policy period starts from the day the item is delivered to your specified address.

Initiate a Return

Contact Us

  • Contact our customer support team at info@kosmeticau.com with your order number and reason for the return.

Return Authorization

  • Our team will review your request and provide a return authorization along with a prepaid return shipping label (if applicable).

  • Return packages are issued only from Australia.

Packaging and Shipping

  • Ensure the item is in original condition with all tags, extra accessories, and original packaging included.

  • Follow the provided instructions for packaging and shipping the return to the address given in the return authorization.

  • Return the item using Australia Post with the provided return label.

Required Documents

  • Include a copy of the return authorization with the returned item.

  • Attach photos if necessary to support claims of damage or defects.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed within 4–5 business days to your original payment method. The method of refund will be the same as your original payment.

Contact Information

Company name: kosmeticau
Address: Unit 1, 254 Waterloo Rd, Glenroy, VIC 3046, Australia
Email: info@kosmeticau.com

Contact form: https://kosmeticau.com/pages/contact

Phone: +61 406 983 655
ABN: 87683755268

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)