Privacy policy

At KOS AUS Pty Ltd (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

Business Details:
KOS AUS Pty Ltd
ABN: 87683755268
Registered in Victoria, Australia
Contact: kosmeticau.cs@gmail.com

This policy complies with the Privacy Act 1988 (Cth) and applies to all users of our website, kosmeticau.com.

1. What We Collect

We may collect the following personal information:

  • Your name, email address, and phone number

  • Shipping and billing addresses

  • Payment details (processed via secure third-party gateways)

  • Order history and product preferences

  • Device and usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you’ve opted in)

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your data with:

  • Trusted service providers (e.g., Shopify, payment processors, shipping carriers)

  • Marketing and analytics partners (with your consent)

  • Legal authorities, if required by law

  • Affiliates and business partners within our corporate structure

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable core site functionality

  • Analyze user interactions (via Google Analytics)

  • Personalize your shopping experience

Shopify may also use cookies as part of the platform. For more, see Shopify’s Cookie Policy.
You can manage your cookie settings via your browser.

5. Data Security

We use industry-standard measures to keep your data safe, including:

  • SSL encryption

  • Secure payment gateways

  • Access controls and data minimization

Please note: no method of transmission over the Internet or storage is 100% secure.

6. Your Rights (Australian Residents)

You have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Opt out of marketing communications at any time

To make a request, contact us at kosmeticau.cs@gmail.com. We may ask for verification before fulfilling your request.

We do not discriminate against users who exercise these rights.

7. Children’s Data

Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe your child has submitted personal information to us, please contact us for removal.

8. Third-Party Sites

Our website may link to other websites not under our control. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

9. Retention

We retain personal information only as long as necessary for business or legal reasons, including order processing, customer service, and dispute resolution.

10. Complaints

If you believe your privacy rights have been breached, please contact us at kosmeticau.cs@gmail.com. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Last updated: May, 27, 2025